Patient Experience Coordinator

Onpoint Medical Group; Arvada (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Company paid life insurance

Short-term disability

Long-term disability

401(k) with 4% match

Paid time off

Job summary

OnPoint Medical Group in Arvada, CO, is hiring a Full Time Patient Care Coordinator to manage patient registration, scheduling, and communication between patients and providers. This role supports billing, insurance verification, and records maintenance to ensure smooth administrative processes and high-quality care.

The position reports to the Front Office Supervisor and Practice Manager, with a strong emphasis on confidentiality, accuracy, and patient satisfaction in a fast-paced healthcare

Qualifications

• Must have a high school diploma or equivalent; associate degree preferred.
• Proficiency with computer systems and EHR software.
• Strong verbal and written communication and telephone etiquette.

Responsibilities

• Greet and register patients upon arrival, ensuring accurate collection of personal and insurance information.
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize daily schedules.
• Answer incoming calls professionally, addressing patient inquiries and directing calls appropriately using proper telephone etiquette.
• Verify medical insurance coverage and assist patients with billing questions and payment processing.
• Maintain organized patient records and ensure compliance with healthcare regulations and privacy standards.
• Consistently and accurately completes pre-visit planning to ensure patients are reminded of visits and insurances are verified.

Skills

Healthcare registration

EHR software

Front desk etiquette

Telephone etiquette

Medical insurance knowledge

Education

High school diploma or equivalent

Associate degree in healthcare administration (preferred)

Tools

EHR software

Scheduling software

Billing systems

Job description

OnPoint Medical Group in Arvada, CO, is hiring a Full Time Patient Care Coordinator to manage patient registration, scheduling, and communication between patients and providers. This role supports billing, insurance verification, and records maintenance to ensure smooth administrative processes and high-quality care.

The position reports to the Front Office Supervisor and Practice Manager, with a strong emphasis on confidentiality, accuracy, and patient satisfaction in a fast-paced healthcare