Patient Experience Concierge - Vision Center

COLLEYVILLE VISION ASSOCIATES; Colleyville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Colleyville Vision Associates is seeking a warm, capable Patient Experience Coordinator to be the welcoming face and voice of our optometry practice. You will greet patients, answer the phone, schedule appointments, and help patients understand their care pathway with empathy and clarity.

This full-time role offers a supportive team, health insurance, a 401(k) plan, paid time off, and opportunities for advancement as you grow with our practice.

Qualifications

• Patient-facing experience or front desk/medical office experience preferred.
• Strong communication skills, both written and verbal.
• Ability to multitask in a fast-paced front-office setting.

Responsibilities

• Greet patients warmly and professionally
• Answer phones and assist patients with kindness and confidence
• Schedule appointments accurately and efficiently
• Verify patient information and insurance benefits
• Assist with check-in, checkout, forms, and payments
• Communicate clearly with patients, doctors, and team members
• Maintain an organized, welcoming front office

Skills

Customer service

Communication

Multitasking

Dependability

Computer literacy

Job description

Colleyville Vision Associates is seeking a warm, capable Patient Experience Coordinator to be the welcoming face and voice of our optometry practice. You will greet patients, answer the phone, schedule appointments, and help patients understand their care pathway with empathy and clarity.

This full-time role offers a supportive team, health insurance, a 401(k) plan, paid time off, and opportunities for advancement as you grow with our practice.