Patient Experience Concierge - Medical Front Desk

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Cook Children's Health Care System is seeking a Medical Receptionist in Fort Worth, TX. This role will greet patients, manage intake and checkout, and assist with scheduling, registration, and billing processes.

The receptionist will answer phones, maintain patient flow, and ensure courteous service while gaining knowledge of insurance plans and medical terminology. The position emphasizes strong communication, reliability, and the ability to adapt to staffing levels and patient volumes.

Qualifications

• High School graduate or equivalent required.
• Customer service experience required.
• Exhibit good interpersonal and communication skills.
• Maturity to withstand pressure that may arise in relation to the public and physician.

Responsibilities

• Greet patients and establish a friendly intake and checkout encounter.
• Handle scheduling, registration, billing and payment collection for clinic patients.
• Answer phones promptly and courteously and maintain patient flow.
• Learn and understand diversified insurance plans and medical terminology.

Skills

Interpersonal skills

Communication skills

Maturity under pressure

Education

High School diploma

Customer service experience

Job description

Cook Children's Health Care System is seeking a Medical Receptionist in Fort Worth, TX. This role will greet patients, manage intake and checkout, and assist with scheduling, registration, and billing processes.

The receptionist will answer phones, maintain patient flow, and ensure courteous service while gaining knowledge of insurance plans and medical terminology. The position emphasizes strong communication, reliability, and the ability to adapt to staffing levels and patient volumes.