Patient Experience Concierge - Front Desk (Healthcare)

UK King's Daughters; Kentucky; On-site; USD 26,000 - 34,000; Full time

Job summary

UK King’s Daughters in Prestonsburg, KY is seeking a friendly receptionist to greet visitors, answer phones, and support security and clerical operations. You will monitor entry access, routes calls, and maintain visitor logs while ensuring confidentiality and professional communication with patients and families.

High school diploma required with 0–2 years of healthcare or related experience; training provided.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of experience in healthcare, clinical setting, or relevant area; paid experience only.
• An equivalent combination of education and experience may be considered.
• Volunteer work and internships for academic credit are not counted.

Responsibilities

• Greets and provides information to customers, families, and visitors while maintaining confidentiality.
• Monitors and screens visitors and team members upon entry and maintains visitors log or software.
• Answers and routes phone calls, operates the main phone system, and conveys messages.
• Coordinates and monitors classroom and facility access, schedules, and staffing to maintain required ratios.
• Prepares and distributes newsletters, attendance sheets, and registration materials as needed.
• Performs other duties as assigned.

Skills

Customer service

Communication

Phone handling

Data entry

Education

High school diploma or equivalent

Job description

UK King’s Daughters in Prestonsburg, KY is seeking a friendly receptionist to greet visitors, answer phones, and support security and clerical operations. You will monitor entry access, routes calls, and maintain visitor logs while ensuring confidentiality and professional communication with patients and families.

High school diploma required with 0–2 years of healthcare or related experience; training provided.