Patient Experience Concierge – Admissions & Hospitality

Cantex Continuing Care Network; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with match

CEU reimbursement

Vacation

Medical insurance

Dental insurance

Sick leave

Holiday pay

Supplemental insurance

Job summary

The Hospitality Concierge Coordinator at Solera at West Houston joins a patient‑focused team within Cantex Continuing Care Network. You will welcome new admissions, coordinate services, and advocate for a personalized, dignified experience for residents and families.

You will work closely with nursing, therapy, social services, and administrative staff to ensure smooth admissions, timely telehealth visits, and proactive resolution of concerns, all while upholding hospitality standards.

Qualifications

• Certified Nursing Assistant with valid certification.
• Minimum 1 year in a Long-Term Care setting.
• Minimum 2 years in customer service, hospitality, hotel, concierge, guest services or related experience preferred.
• Experience working in luxury hospitality, healthcare hospitality, senior living, or customer-facing environments is highly desirable.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to remain professional under pressure.
• Strong organizational and multitasking capabilities.
• Proficiency in Microsoft Office suite of products.
• Demonstrated commitment to service excellence and guest satisfaction.

Responsibilities

• Serve as the primary hospitality contact for new admissions and families.
• Coordinate with facility departments to ensure rooms are clean, prepared, and admission-ready.
• Greet new patients and families upon arrival, providing a warm, personalized welcome.
• Escort patients and families through the admission process and assist with orientation to the facility.
• Coordinate initial telehealth visit with Nurse Practitioner within 36 hours of admission.
• Facilitate communication between nursing, therapy, nutrition, activities, social services, housekeeping, and administration.
• Assist families with questions regarding schedules, services, visitation, and general facility operations.
• Ensure family concerns are communicated and resolved in a timely manner.
• Support facility leadership in maintaining effective communication with residents and families.

Skills

Interpersonal skills

Customer service

Communication skills

Problem solving

Multitasking

Professionalism

Microsoft Office

Education

Nursing Assistant certification

Tools

Microsoft Office

Job description

The Hospitality Concierge Coordinator at Solera at West Houston joins a patient‑focused team within Cantex Continuing Care Network. You will welcome new admissions, coordinate services, and advocate for a personalized, dignified experience for residents and families.

You will work closely with nursing, therapy, social services, and administrative staff to ensure smooth admissions, timely telehealth visits, and proactive resolution of concerns, all while upholding hospitality standards.