Patient Experience Concierge

NYU Langone Health; New York (NY); Presencial; USD 49.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Wellness program

Employee resource groups

Descripción de la vacante

NYU Langone Hospital—Brooklyn is seeking a Patient Experience Associate to welcome and screen all entering individuals, ensuring access control per hospital policies. The role involves independent operation and proactive problem solving to address screening opportunities.

Ideal candidates will have a Bachelor’s degree and 2+ years in customer service, with excellent communication and the ability to triage escalations calmly in a fast-paced healthcare environment.

Formación

• Bachelor’s degree required.
• Minimum 2 years in customer service or related field.
• Strong communication and ability to triage escalations under pressure.

Responsabilidades

• Welcome and screen all visitors, vendors, patients, and employees.
• Maintain access control and ensure screening policies are followed.
• Collaborate with Security and Patient Relations to address issues.

Conocimientos

Customer service

Communication skills

Triage escalations

Educación

Bachelor Degree

Descripción del empleo

NYU Langone Hospital—Brooklyn is seeking a Patient Experience Associate to welcome and screen all entering individuals, ensuring access control per hospital policies. The role involves independent operation and proactive problem solving to address screening opportunities.

Ideal candidates will have a Bachelor’s degree and 2+ years in customer service, with excellent communication and the ability to triage escalations calmly in a fast-paced healthcare environment.