Patient Experience Concierge

Jobtailor; Massillon (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor in Massillon, OH is seeking a friendly Patient Services Coordinator to deliver a proactive, patients-first experience at the front desk. You will register patients, prep visits, handle telephone triage, verify insurance, collect co-pays and track records.

You will schedule appointments, coordinate interpreter services, and manage daily workflow to ensure smooth operations and outstanding patient experiences.

Qualifications

• Minimum high school diploma or GED.
• 2 years of experience in patient registration/appointment scheduling or insurance processing, or an Associate’s/Bachelor’s degree.
• Proficiency with basic PC window applications.
• Ability to perform basic math for processing insurance co-pays.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, and patient/record tracking.
• Schedule and track appointments, manage interpreter services, and process the workflow for the day.

Skills

patient registration

appointment scheduling

insurance processing

telephone triage

insurance verification

co-pay collection

record tracking

basic math

Education

High School Diploma

GED

Associate’s Degree

Bachelor’s Degree

Job description

Jobtailor in Massillon, OH is seeking a friendly Patient Services Coordinator to deliver a proactive, patients-first experience at the front desk. You will register patients, prep visits, handle telephone triage, verify insurance, collect co-pays and track records.

You will schedule appointments, coordinate interpreter services, and manage daily workflow to ensure smooth operations and outstanding patient experiences.