Patient Experience & Compliance Quality Coordinator

Paycom - ATS; Nespelem (WA); On-site; USD 88,000 - 107,000; Full time

Job summary

Colville Tribe Health Care Authority is seeking a Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities for the PRC program.

The role coordinates patient complaints, grievances, and satisfaction activities, ensuring adherence to WAC, ASAM standards, tribal policies, and funding requirements while collaborating with leadership and clinical staff across departments.

Qualifications

• Bachelor’s degree in a health-related field is required.
• Four years of healthcare quality improvement or related experience preferred.
• Experience with policy and procedures development.
• Ability to analyze data and identify trends requiring corrective action.
• Strong organizational, problem-solving, and communication skills.
• Demonstrated understanding of tribal sovereignty and culturally responsive healthcare services.
• Experience with electronic health records and quality reporting systems.
• HIPAA certificate within 90 days of employment.

Responsibilities

• Support patient advocacy, quality improvement, regulatory compliance, and performance improvement for the PRC program.
• Coordinate patient complaints, grievances, and patient satisfaction activities.
• Represent PRC on organization-wide Quality Improvement and Compliance committees; liaise between operations and broader quality initiatives.
• Maintain patient rights and ensure compliance with quality standards and regulatory requirements.

Skills

Data analysis

Quality improvement

Policy development

Communication

Organizational skills

Cultural competence

HIPAA knowledge

EHR experience

Education

Bachelor’s Degree in health-related field

Tools

Microsoft Office

EHR systems

Quality reporting systems

Job description

Colville Tribe Health Care Authority is seeking a Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities for the PRC program.

The role coordinates patient complaints, grievances, and satisfaction activities, ensuring adherence to WAC, ASAM standards, tribal policies, and funding requirements while collaborating with leadership and clinical staff across departments.