CTHCA Quality, Compliance & Patient Experience Coordinator (BV-49487)

Paycom - ATS; Nespelem (WA); On-site; USD 88,000 - 107,000; Full time

Job summary

Colville Tribe Health Care Authority is seeking a Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities for the PRC program.

The role coordinates patient complaints, grievances, and satisfaction activities, ensuring adherence to WAC, ASAM standards, tribal policies, and funding requirements while collaborating with leadership and clinical staff across departments.

Qualifications

• Bachelor’s degree in a health-related field is required.
• Four years of healthcare quality improvement or related experience preferred.
• Experience with policy and procedures development.
• Ability to analyze data and identify trends requiring corrective action.
• Strong organizational, problem-solving, and communication skills.
• Demonstrated understanding of tribal sovereignty and culturally responsive healthcare services.
• Experience with electronic health records and quality reporting systems.
• HIPAA certificate within 90 days of employment.

Responsibilities

• Support patient advocacy, quality improvement, regulatory compliance, and performance improvement for the PRC program.
• Coordinate patient complaints, grievances, and patient satisfaction activities.
• Represent PRC on organization-wide Quality Improvement and Compliance committees; liaise between operations and broader quality initiatives.
• Maintain patient rights and ensure compliance with quality standards and regulatory requirements.

Skills

Data analysis

Quality improvement

Policy development

Communication

Organizational skills

Cultural competence

HIPAA knowledge

EHR experience

Education

Bachelor’s Degree in health-related field

Tools

Microsoft Office

EHR systems

Quality reporting systems

Job description

Job Details: Job Location: Nespelem - Nespelem, WA 99155, Salary Range: $42.42 - $51.66 Hourly, CLOSING DATE: October 11, 2026

POSITION: Quality, Compliance & Patient Experience Coordinator

SALARY: $42.42 - $51.66/hr DOE

REPORTS TO: Chief Executive Officer

LOCATION: Nespelem Clinic, Nespelem, WA

SUMMARY:

The Colville Tribal Health Care Authority is seeking a highly skilled and culturally competent Quality, Compliance & Patient Experience Coordinator to support patient advocacy, quality improvement, regulatory compliance, and performance improvement activities for the PRC (Purchased/Referred Care) Program. This position serves as the primary patient advocate for PRC and is responsible for coordinating patient complaints, grievances, patient satisfaction activities, quality improvement initiatives, policy compliance monitoring, and regulatory readiness efforts.

The Coordinator serves as the quality and compliance representatives for the PRC Program and works collaboratively with leadership, clinical staff, and support departments to ensure compliance with Washington Administrative Code (WAC) requirements, ASAM standards, Tribal policies, funding requirements, and organizational quality improvement goals. The position will represent PRC on organization-wide Quality Improvement and Compliance Committees and serve as a liaison between facility operations and healthcare authority-wide quality initiatives.

The Coordinator will perform their job duties in a professional manner while assuring that all patient rights, quality standards, and compliance requirements are maintained.

Qualifications: MINIMUM REQUIREMENTS:

• Bachelor’s Degree in health-related field (i.e., Healthcare Administration, Public Health, Behavioral Health, Social Services, Nursing, Business Administration or related field preferred) required. OR;
• Four (4) years of progressively responsible experience in healthcare quality improvement, patient advocacy, compliance, behavioral health administration, healthcare operations, or related field
• Experience with policy and procedures development
• Ability to analyze data and identify trends requiring corrective action
• Strong organizational, problem-solving, and communication skills
• Demonstrated understanding of tribal sovereignty, governance structures, and culturally responsive healthcare services
• Experience with electronic health records, quality reporting systems, and Microsoft Office applications
• HIPAA Certificate within initial 90 days of employment

Note: Pursuant to Tribal Policy, if this position is safety sensitive it is subject to pre-employment drug testing. In addition, this position is subject to reasonable suspicion and post-accident drug testing.

TRIBAL MEMBER AND INDIAN PREFERENCE WILL APPLY; PREFERENCE WILL ALSO BE GIVEN TO HONORABLY DISCHARGED VETERANS WHO ARE MINIMALLY QUALIFIED.

If required of this position, you must possess and maintain avalid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance. In addition, this position may be subject to pre-employment background clearances. If applicable, these clearances must be maintained throughout employment.

INFORMATION:

Brenda VanSlyke, Human Resources Generalist, Colville Tribe Health Care Authority, [phone], [e-mail]