Patient Experience Senior Data-Driven Change Agent (Hybrid)

Corewell Health; Grand Rapids (MI); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay

Discounts programs

Job summary

Corewell Health in Grand Rapids is seeking a Patient Experience Specialist Senior to drive improvements across clinical and non-clinical areas. You will turn patient feedback into actionable strategies, partnering with frontline and operational leaders to close experience gaps using design thinking and data analysis.

The role supports system-wide initiatives, including LTR-focused work, with a flexible hybrid schedule and 40 hours per week in daytime shifts.

Qualifications

• Bachelor’s Degree or equivalent in a healthcare related field.
• Master’s Degree in a healthcare related field.
• 3 years of experience in a Clinical Care Environment.
• 3 years of Customer/stakeholder engagement.
• 2 years of participation on improvement initiatives.
• CRT-At least one Certification from preferred list - Beryl Institute Body of Knowledge Core Course, Beryl Institute within 120 days after hire.
• CRT-At least one Certification from preferred list - Certified Patient Experience Professional within 2 years after hire.
• CRT-At least one Certification from preferred list - Design Thinking Certification within 1 year after hire.
• CRT-At least one Certification from preferred list - Institute for Healthcare improvement (IHI), IHI Open School.

Responsibilities

• Supports and drives Patient Experience improvement activities for accountable areas based on organizational priorities, including project management, measurable deliverables, milestones, and data-informed strategies.
• Serves as a liaison between departments across Corewell Health. Communicates, collaborates, and builds strong relationships with key stakeholders and acts as a change agent to support Patient Experience improvement.
• Drives continuous assessment and improvement using appropriate tools and methodologies, assisting stakeholders and process owners in identifying and prioritizing improvement opportunities.
• Analyzes, interprets, and presents Patient Experience data and feedback to individuals and groups, helping leaders understand opportunities and translate findings into actionable improvement strategies.
• Coaches and partners with frontline and operational leaders to implement evidence-based interventions designed to close Patient Experience gaps and improve performance.

Skills

Customer engagement

Education

Bachelor’s Degree or equivalent in a healthcare related field

Job description

Corewell Health in Grand Rapids is seeking a Patient Experience Specialist Senior to drive improvements across clinical and non-clinical areas. You will turn patient feedback into actionable strategies, partnering with frontline and operational leaders to close experience gaps using design thinking and data analysis.

The role supports system-wide initiatives, including LTR-focused work, with a flexible hybrid schedule and 40 hours per week in daytime shifts.