Patient Experience Champion — Front Desk Specialist

UnityPoint Health; Huxley (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full Time Benefits

Job summary

UnityPoint Health's Huxley Family Medicine is seeking an Experience Specialist/Receptionist to warmly welcome patients and manage front desk responsibilities. You will help ensure a smooth patient flow and professional service at the point of contact.

The role emphasizes accurate intake, insurance documentation, and friendly communication while maintaining confidentiality and high-quality patient care. This is a full-time position in a community clinic setting.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, assists with check-in and check-out, ensuring a smooth registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and delays.
• Assists patients in completing paperwork, including forms and insurance documentation.
• Addresses general inquiries with empathy and escalates complex matters when needed.
• Maintains up-to-date patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls and forwards to the concerned department.
• Ensures confidentiality and UPH data handling compliance.

Education

High School Diploma or equivalent

Job description

UnityPoint Health's Huxley Family Medicine is seeking an Experience Specialist/Receptionist to warmly welcome patients and manage front desk responsibilities. You will help ensure a smooth patient flow and professional service at the point of contact.

The role emphasizes accurate intake, insurance documentation, and friendly communication while maintaining confidentiality and high-quality patient care. This is a full-time position in a community clinic setting.