Patient Experience Call Center Specialist

LE01 Phelps County Regional Medical Center; United States; On-site; USD 21,000 - 26,000; Full time

Job summary

Phelps Health in Missouri is seeking a Call Center Representative to enhance access to care by scheduling appointments, answering questions, and guiding patients through next steps with empathy and accuracy. In this role you will document interactions in electronic records, coordinate with providers, and strive to meet productivity and quality standards while protecting patient confidentiality.

The ideal candidate has at least two years of customer service experience in a healthcare setting and

Qualifications

• Customer service experience is required, preferably in a call center or medical office setting.
• Strong communication skills and attention to detail are essential.
• High school diploma or GED required; healthcare-related education is a plus.

Responsibilities

• Answer incoming calls promptly and route messages appropriately.
• Assist patients with scheduling and provide accurate information with empathy.
• Maintain accurate patient records in electronic systems to support continuity of care.
• Use de‑escalation techniques to resolve concerns and maintain patient satisfaction.
• Protect patient confidentiality and adhere to HIPAA requirements.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

Phelps Health in Missouri is seeking a Call Center Representative to enhance access to care by scheduling appointments, answering questions, and guiding patients through next steps with empathy and accuracy. In this role you will document interactions in electronic records, coordinate with providers, and strive to meet productivity and quality standards while protecting patient confidentiality.

The ideal candidate has at least two years of customer service experience in a healthcare setting and