Patient Care Call Center Agent | Day Shift, Full-Time

Phelps Health; Rolla (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Phelps Health in Missouri is seeking a Call Center Representative for full-time, day shift to support patient scheduling, information requests, and service with compassion. You will document interactions accurately and uphold privacy standards in a fast-paced environment.

Ideal candidates have at least two years in customer service, preferably in a healthcare setting, and a high school diploma or GED. The role emphasizes clear communication and teamwork with clinicians and staff while

Qualifications

• High school diploma or GED required.
• Two years of customer service experience in a call center or medical office preferred.
• Post-secondary education in healthcare or related field preferred.

Responsibilities

• Answers incoming calls promptly; documents, processes, and routes messages and requests appropriately.
• Assists patients with scheduling and provides accurate information while delivering compassionate, respectful service.
• Serves as a professional representative of the organization through phone, electronic, and written communication.
• Contains accurate and complete patient records and documentation in electronic systems to support continuity of care.
• Receives, interprets, and communicates detailed information clearly to ensure accurate scheduling and follow-through.
• Resolves patient questions and concerns by identifying needs, providing solutions, and escalating issues to the Operations Manager as needed.
• Uses de-escalation and service recovery techniques to support distressed or dissatisfied callers and maintain patient satisfaction.
• Supports call center performance goals and participates in ongoing training/mentoring while maintaining confidentiality and HIPAA compliance.

Skills

Customer service

Call center experience

Attention to detail

HIPAA compliance

Education

High school diploma or GED

Tools

Electronic systems

Job description

Phelps Health in Missouri is seeking a Call Center Representative for full-time, day shift to support patient scheduling, information requests, and service with compassion. You will document interactions accurately and uphold privacy standards in a fast-paced environment.

Ideal candidates have at least two years in customer service, preferably in a healthcare setting, and a high school diploma or GED. The role emphasizes clear communication and teamwork with clinicians and staff while