Patient Experience & Billing Specialist

Hugh Chatham Health; New Berlin (WI); On-site; USD 56,735,000 - 85,103,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plans with employer match

Educational Assistance Program

Job summary

Advocate Medical Group (AMG) in New Berlin, WI is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience daily.

This full-time role requires a high school diploma and 1–2 years of customer service experience; you will handle scheduling, registration, billing, and medical records, with a schedule Monday through Friday from 8:30 am to 5:00 pm.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: provide high-quality service to patients arriving for appointments or seeking information.
• Billing Services: enter billing information and follow up on missing data.
• Medical Record Services: maintain accurate and timely medical records.

Skills

Customer service experience

Communication skills

Handling difficult callers

Education

High school diploma or equivalent

Job description

Advocate Medical Group (AMG) in New Berlin, WI is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience daily.

This full-time role requires a high school diploma and 1–2 years of customer service experience; you will handle scheduling, registration, billing, and medical records, with a schedule Monday through Friday from 8:30 am to 5:00 pm.