Patient Experience Associate - Urology Front Desk

Urology-Clinics-of-North-Texas; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Urology Clinics of North Texas seeks a Patient Coordinator to handle front-desk duties and patient check-in in Frisco, TX. You will greet patients, collect payments, and coordinate with physicians and staff to ensure smooth clinic flow.

The role requires excellent communication, multitasking, and basic computer skills with EMR/PM systems. Prior experience in a medical office is a plus.

Qualifications

• Must have interpersonal, verbal, and written communication skills to interact with physicians, staff, and patients.
• Ability to multitask and maintain accuracy in a busy medical office.
• Basic computer skills and familiarity with the practice’s computer system (EMR/PM).

Responsibilities

• Opens the office each morning (unlock doors, turn on lights, start computers).
• Prepares forms for new patients and medical histories.
• Scans insurance cards and driver’s licenses and uploads to charts.
• Requests insurance verification when needed.
• Collects co-payments and balances before patient see the physician.
• Prints charge tickets and ensures billing data is current.
• Assists with check-out duties and lobby maintenance as needed.
• Maintains lobby appearance with magazines and clean areas.
• Performs special tasks as assigned by management.
• Maintains knowledge of urology conditions and procedures.
• Communicates professionally with patients and coworkers.

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

EMR/PM/Scheduling

Job description

Urology Clinics of North Texas seeks a Patient Coordinator to handle front-desk duties and patient check-in in Frisco, TX. You will greet patients, collect payments, and coordinate with physicians and staff to ensure smooth clinic flow.

The role requires excellent communication, multitasking, and basic computer skills with EMR/PM systems. Prior experience in a medical office is a plus.