Patient Concierge & Front Desk Coordinator

Urology Clinics Of North Texas; Dallas (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Urology Clinics Of North Texas is seeking a Patient Coordinator to greet patients and check them in for appointments, ensuring smooth front desk operations and patient support. The role requires attention to detail, strong communication, and the ability to handle multiple tasks in a busy medical office.

You will open the office each morning, prepare forms, verify insurance, collect co-pays, and assist with check-out duties. A high school diploma and basic computer skills are required.

Qualifications

• Must have interpersonal skills to communicate effectively with physicians, nurses, patients, co-workers, hospital staff and others.
• Must maintain professional appearance and demeanor at all times.
• Must have the ability to multitask and pay close attention to detail.
• Must have knowledge of medical office methods and procedures.
• Must have basic computer skills and an understanding of the practice’s computer system. (EMR/PM/Scheduling)
• Must have a High School Diploma or equivalent

Responsibilities

• Opens the office every morning (to include unlocking the doors, turning on the lights, starting up the computers, preparing paperwork)
• Prepares AUA’s, New Patient, PQRI, and Medical History Forms.
• Scans patient’s insurance card and driver’s license and uploads to the patients chart.
• Responsible for having each patient review and sign his/her demographic sheet to ensure all information is up to date.
• Responsible for collecting co-payments, balances and large amounts prior to patient being seen by physician.
• Directs patient complaints or problems to the attention of the Front Desk Supervisor or Office Administrator.
• Prints off charge tickets for the next day and ensures all data from billing spreadsheets are on the charge tickets.
• Assists with check-out duties when necessary.
• Ensures all cabinets are stocked with daily work items.
• Performs other tasks and duties as may be added from time to time.
• Performs special projects as assigned by the administrator, supervisor, or other members of management.
• Maintains a basic understanding of urology-related conditions, diseases and procedures.
• Utilizes good communication skills during interactions with patients and co-workers.
• Achieves and maintains positive working relationships and rapport with colleagues, physicians, employees, and other health care providers to ensure quality delivery and promotion of health care.
• Responsible for lobby appearance. The lobby is expected to appear tidy at all times. The front desk employee should ensure there is always an assortment of magazines and newspapers in the lobby for patients to read. All magazines should be placed on the magazine rack/tables and garbage disposed of at the end of the day.

Skills

interpersonal skills

verbal and written communication

multitask

attention to detail

computer skills (EMR/PM/Scheduling)

professional appearance

Education

High School Diploma

Tools

EMR/PM/Scheduling system

Job description

Urology Clinics Of North Texas is seeking a Patient Coordinator to greet patients and check them in for appointments, ensuring smooth front desk operations and patient support. The role requires attention to detail, strong communication, and the ability to handle multiple tasks in a busy medical office.

You will open the office each morning, prepare forms, verify insurance, collect co-pays, and assist with check-out duties. A high school diploma and basic computer skills are required.