Patient Concierge & Front Desk Coordinator

Urology Clinics Of North Texas; Frisco (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Urology Clinics of North Texas is seeking a Patient Coordinator to greet patients, manage check-in, and support front desk operations in Frisco, TX. The role requires strong customer service, basic IT/EMR skills, and professional appearance.

Responsibilities include collecting co-pays, verifying demographics, preparing forms, and assisting with check-out while keeping the lobby tidy and welcoming for patients and staff.

Qualifications

• Excellent interpersonal and communication skills with staff and patients.
• Professional appearance and demeanor at all times.
• Ability to multitask and maintain attention to detail.
• Knowledge of medical office methods and procedures.
• Basic computer skills and familiarity with EMR/PM/scheduling systems.

Responsibilities

• Greet patients at check-in and assist as needed.
• Scan and upload insurance cards and driver’s licenses to patient charts.
• Collect co-pays and balances prior to seeing the physician.
• Maintain lobby appearance and ensure magazines are stocked.
• Support front desk with check-out duties and daily tasks.
• Direct complaints to Front Desk Supervisor or Office Administrator.

Skills

Interpersonal skills

Verbal communication

Written communication

Professional appearance

Multitasking

Medical office knowledge

Basic computer skills

Education

High School Diploma or equivalent

Tools

EMR/PM/Scheduling

Job description

Urology Clinics of North Texas is seeking a Patient Coordinator to greet patients, manage check-in, and support front desk operations in Frisco, TX. The role requires strong customer service, basic IT/EMR skills, and professional appearance.

Responsibilities include collecting co-pays, verifying demographics, preparing forms, and assisting with check-out while keeping the lobby tidy and welcoming for patients and staff.