Patient & Guest Experience Specialist

Compass Group USA; Gainesville (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Medical benefits

Dental benefits

Vision benefits

Life Insurance

FSAs

Job summary

Morrison Healthcare at UF Health Shands in Gainesville, FL is hiring a full-time Customer Ambassador. Schedule is 8:00 am–4:00 pm with rotating weekends; on-site at the hospital location. The role emphasizes hospitality and patient-focused service in a fast-paced environment.

Ideal candidates may have hospitality and healthcare experience; must be able to lift up to 50 pounds. Eligible associates receive comprehensive benefits including health, dental, and other offers.

Qualifications

• Previous hospitality and healthcare experience is a plus.
• Ability to lift and/or move up to 50 pounds.

Responsibilities

• Greets every customer and interacts in a manner to ensure a high level of hospitality.
• Greets all team members and ensures they have what they need to be successful each day.
• Relays relevant concerns from customers to supervisors.
• Ensures that all marketing, wellness and culinary programs are current and in place.
• Leads weekly promotions and programs for guests.
• Shares best practices and recognizes co-workers.
• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
• Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying/decision-making process.
• Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standards.
• Performs other duties as assigned.

Skills

Hospitality experience

Customer service

Job description

Morrison Healthcare at UF Health Shands in Gainesville, FL is hiring a full-time Customer Ambassador. Schedule is 8:00 am–4:00 pm with rotating weekends; on-site at the hospital location. The role emphasizes hospitality and patient-focused service in a fast-paced environment.

Ideal candidates may have hospitality and healthcare experience; must be able to lift up to 50 pounds. Eligible associates receive comprehensive benefits including health, dental, and other offers.