Patient Experience Ambassador

2300 Montefiore Nyack Hospital; United States; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Job summary

Montefiore Nyack Hospital in Nyack, NY is seeking a Patient Experience Ambassador to enhance the overall hospital experience for patients and families. Under the direction of the Manager of Patient Experience, you will help manage the lobby and reception, greet visitors, answer questions, and guide guests to appropriate departments.

You will participate in service recovery and improvement initiatives, share patient feedback with leadership, and work with multidisciplinary teams to keep the

Qualifications

• High School Required.
• 1-3 years Customer Service Experience in a hospital setting Preferred.
• Bilingual Spanish preferred (Medium proficiency).
• Excellent interpersonal skills (Medium proficiency).
• Excellent Communication skills (High proficiency).

Responsibilities

• Serve as liaison between patients, families, and staff.
• Assist in welcoming and directing patients and visitors.
• Address concerns and mediate issues to ensure a positive experience.
• Support service recovery and new initiatives to improve satisfaction.
• Share patient feedback trends with leadership to guide improvements.

Skills

Customer Service

Interpersonal skills

Communication

Education

High School Diploma

Job description

City/State: Nyack, New York

Department: Patient Satisfaction_2

Work Shift: Day

Work Days: MON-FRI, ALTERNATING WEEKENDS AND HOLIDAYS

Scheduled Hours: 7 AM-3:30 PM

Scheduled Daily Hours: 8 HOURS

Scheduled Weekly Hours: 20

Hourly Rate/Range: 23.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

Under the direction of the Manager of Patient Experience, the Patient Experience Ambassador enhances the overall hospital experience of patients and their families, supporting patients and families as they navigate their healthcare experience. The Patient Experience Ambassador will have responsibility for the overall effective, friendly and efficient functioning of the lobby and reception area. They will participate in addressing patient or family concerns, providing service recovery as well as be involved in overall improvement initiatives with the ultimate goal of exceptional patient and family experience. The Patient Experience Ambassador participates and assists in the development and implementation of new initiatives to improve/increase overall patient and family satisfaction. The ambassador also participates in multidisciplinary committees and brings the voice of the patient and family into the organization's ongoing improvement efforts. The patient experience ambassador interacts with various members of department and hospital leadership to share trends related to patient and visitor feedback as well as make recommendations on how to improve the patient and family experience.

Essential Functions

1. Serve as liaison and advocate between patients, family members, and the medical and administrative teams.
2. Interacts with patients/families to facilitate their engagement in the care provided during the hospital stay.
3. Actively listen to concerns and mediate issues to ensure a position experience, escalating to department leadership when necessary.
4. Recommends and/or deploys actions directed at service recovery for dissatisfied patients and families as needed.
5. Participate and assist in the development and implementation of new initiatives to improve/increase overall patient and family satisfaction.
6. Participates in multidisciplinary committees and brings the voice of the patient and family into the organizations ongoing improvement efforts.
7. Interacts with various members of department and hospital leadership to share trends related to patient and visitor feedback as well as make recommendations on how to improve the patient and family experience.
8. Responsible for welcoming and directing patients and visitors, issuing patient visitor passes, providing information to patients and visitors pertaining to hospital guidelines and answering the phone.

Qualifications

• High School Required
• 1-3 years Customer Service Experience in a hospital setting Preferred
• Bilingual Spanish preferred (Medium proficiency)
• Excellent interpersonal skills (Medium proficiency)
• Excellent Communication skills (High proficiency)

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Montefiore Nyack Hospital could be your perfect match. As part of the Montefiore Health System, we offer the quality of a premier academic medical center and the caring of a community hospital. We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment.

Team members benefit from:

• Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more

Outstanding professional staff The clinical excellence of the Montefiore Health System Opportunities for growth through training and continuing education Equal Opportunity Employment Zero tolerance policy for discrimination, harassment and abuse Fair employment practices, including equal treatment in hiring, promotion and compensation WE CARE code of conduct for all team members ust 35 miles from New York City, Rockland County offers friendly communities, natural beauty, outdoor pursuits, convenient shopping and easy access to New York City.

While Rockland County has plenty to offer, both the mountains and the beach are within a few hours’ drive. Rockland is an area full of history and has a vibrant arts scene with museums, theaters, music venues, cultural events and festivals. Learn more about cultural events in Rockland County. With over 3,000 acres of parks, Rockland County is a Preserve America Community protecting open spaces and uncluttered skylines. The county offers trails, dog runs, historic landmarks, water activities, golf and horseback trails. Learn more about outdoor activities in Rockland County. One of the top dining areas in the Hudson Valley, Rockland County features award-winning chefs and a growing craft beverage scene. Shopping options range from independent boutiques in quaint downtowns to the Palisades Center mall, a four-level shopping experience. Learn more about dining and shopping in Rockland County.

Safe, thriving communities with outstanding schools and healthcare make Rockland County ideal for both professionals and families.