Lead Environmental Services Aide

2300 Montefiore Nyack Hospital; Joliet (IL); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Tuition reimbursement

Growth opportunities

We Care code of conduct

Job summary

Montefiore Nyack Hospital in Nyack, NY is seeking an Environmental Services Lead to coordinate work activities and projects for the Environmental Services Department. The Lead will assist Supervisors and the Manager in completing scheduled work and will communicate effectively with other departments.

The role emphasizes staffing coordination, adherence to the hospital’s We Care standards, and ensuring a clean, sanitary environment for patients across age groups.

Qualifications

• High School Required or GED.
• 1-3 years 3-4 years experience as Environmental Services Aide.

Responsibilities

• Coordinate environmental services activities and projects.
• Assist Supervisors and Manager with scheduling and staffing.
• Communicate with other departments to support clean and sanitary environment.
• Coordinate cycle cleaning and room setup tasks.
• Understand needs of neonatal, pediatric, adolescent and geriatric patients.

Skills

Leadership

Communication

Team coordination

Customer service

Education

High School Diploma or GED

Environmental Services experience (Aide) 1-4 years

Job description

City/State: Nyack, New York

Department: Environmental Services

Bargaining Unit: NH- SEIU-1199

Work Shift: Day

Work Days: ALTERNATE WEEKENDS, ALTERNATE WORK SCHEDULE, DAYS VARY, ROTATING SCHEDULE

Scheduled Hours: 7 AM-3:30 PM

Scheduled Daily Hours: 8.5 HOURS

Hours Per Pay Period: 40

Hourly Rate/Range: 21.74-22.41 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

It is the responsibility of the Environmental Services Lead to assist in the coordination of work activities, and projects of the Environmental Services Department. The Environmental Services Lead assists the Environmental Services Supervisors and Manager in the completion of scheduled projects as well as assisting the departmental staff in the completion of their assigned tasks. The Environmental Services Lead communicates and works closely with all other departments in the coordination of departmental related activities and requests.

Essential Functions

JOB SPECIFIC COMPETENCIES:

• Assists in maintaining a clean and sanitary environment within the hospital by working with departmental Manager, Supervisors, and employees to ensure all assigned and scheduled work is completed satisfactorily. The Lead will actively be involved in the completion of this work as appropriate.
• The Lead communicates any staffing or employee issues to the Environmental Services Manager and Supervisors as warranted and appropriate.
• Assists in the coordination of departmental operations in support of all other departments in regard to cleaning responsibilities, meeting room setup, as well as other scheduled tasks.
• Assists in completing cycle cleaning schedule tasks pertaining to floor refinishing, carpet cleaning, and other scheduled tasks as appropriate.
• Demonstrate an understanding of the special needs of specific age groups including the neonate, pediatric, adolescent and geriatric patient.
• Perform all other duties as assigned or requested.

JOB SPECIFIC COMPETENCIES:

• Assists in maintaining a clean and sanitary environment within the hospital by working with departmental Manager, Supervisors, and employees to ensure all assigned and scheduled work is completed satisfactorily. The Lead will actively be involved in the completion of this work as appropriate.
• The Lead communicates any staffing or employee issues to the Environmental Services Manager and Supervisors as warranted and appropriate.
• Assists in the coordination of departmental operations in support of all other departments in regard to cleaning responsibilities, meeting room setup, as well as other scheduled tasks.
• Assists in completing cycle cleaning schedule tasks pertaining to floor refinishing, carpet cleaning, and other scheduled tasks as appropriate.
• Demonstrate an understanding of the special needs of specific age groups including the neonate, pediatric, adolescent and geriatric patient.
• Perform all other duties as assigned or requested.

Employee Performance Standards

A. CUSTOMER SERVICE:

1. Demonstrates the ability to create a positive interaction with the customer.
2. Demonstrates positive communication with people of different cultures, values and beliefs.
3. Demonstrates the ability to acknowledge customer concerns and takes corrective action.
4. Demonstrates compliance with identified customer service behaviors.
5. Provides escort to customers when necessary.

PERFORMANCE IMPROVEMENT:

1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes.
2. Utilizes resources to maintain and improve self development and knowledge.
3. Complies with licensure and/or certification requirements.
4. Participates in annual competency assessment.

BUDGET:

1. Collaborates with employees to control costs and pursue additional revenue opportunities.

PROJECTS/ASSIGNMENTS:

1. Completes projects/assignments within projected time frames and expectations.

MISSION/STRATEGIC PLAN:

Organizational

Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:

WORKING TOGETHER

“I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

EMPOWERMENT

“I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

COMMUNICATION

“I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

• Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?
• Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.
• Respond to e-mails in a courteous manner, with-in twenty-four hours.

APPEARANCE

“I will dress in a manner that reflects a professional and positive image of the hospital at all times.”

• Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.
• Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors.

RESPONSIVENESS

“I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

• Respond to patient call lights and ask if I can assist. (No Pass Zone).
• Respond empathetically.
• Apologize for delays and concerns.

EXCELLENCE IN SERVICE

“I will strive to ‘do my best everyday’ in exceeding customer expectations.”

• Anticipate and address my patients’, families and visitors needs.
• Avoid negativity and exhibit a “can-do” attitude.
• “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.
• Exit elevators to accommodate our patients’ first.
• Acknowledge people in the hallway by smiling and making eye contact.
• Help lost guests and new employees by escorting them to their destination.

Qualifications

High School Required or GED Required 1-3 years 3-4 years experience as Environmental Services Aide.

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Montefiore Nyack Hospital could be your perfect match. As part of the Montefiore Health System, we offer the quality of a premier academic medical center and the caring of a community hospital. We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment.

Team members benefit from:

• Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more
• Outstanding professional staff
• The clinical excellence of the Montefiore Health System
• Opportunities for growth through training and continuing education
• Equal Opportunity Employment
• Zero tolerance policy for discrimination, harassment and abuse
• Fair employment practices, including equal treatment in hiring, promotion and compensation
• WE CARE code of conduct for all team members

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