Patient Experience Ambassador Part Time

2300 Montefiore Nyack Hospital; Joliet (IL); On-site; USD 26,000 - 37,000; Full time

Job summary

Montefiore Nyack Hospital is seeking a Patient Experience Ambassador to enhance the hospital experience for patients and families. You will help manage the lobby and reception area, welcome visitors, and support patients as they navigate care within the facility.

The role involves addressing concerns, promoting service recovery, and contributing to ongoing improvement initiatives to raise overall patient and family satisfaction.

Qualifications

• 1–3 years of customer service experience in a hospital setting.
• High School required.
• Preferred bilingual Spanish (medium proficiency).
• Excellent interpersonal and communication skills.

Responsibilities

• Serve as liaison between patients, families and medical/administrative teams.
• Engage patients and families to encourage active participation in care.
• Listen to concerns and mediate issues to support a positive experience.
• Support service recovery and assist in improvement initiatives.
• Participate in development and implementation of initiatives to improve satisfaction.
• Share patient/family feedback with leadership to drive improvements.

Skills

Customer Service Experience

Interpersonal Skills

Communication Skills

Spanish language (basic)

Education

High School

Job description

City/State: Nyack, New York

Department: Patient Satisfaction_2

Work Shift: Day

Work Days: MON-FRI, ALTERNATING WEEKENDS AND HOLIDAYS

Scheduled Hours: 10:30 AM-7 PM

Scheduled Daily Hours: 8 HOURS

Scheduled Weekly Hours: 20

Hourly Rate/Range: 23.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

Under the direction of the Manager of Patient Experience, the Patient Experience Ambassador enhances the overall hospital experience of patients and their families, supporting patients and families as they navigate their healthcare experience.

The Patient Experience Ambassador will have responsibility for the overall effective, friendly and efficient functioning of the lobby and reception area.

They will participate in addressing patient or family concerns, providing service recovery as well as be involved in overall improvement initiatives with the ultimate goal of exceptional patient and family experience.

The Patient Experience Ambassador participates and assists in the development and implementation of new initiatives to improve/increase overall patient and family satisfaction.

The ambassador also participates in multidisciplinary committees and brings the voice of the patient and family into the organization's ongoing improvement efforts.

The patient experience ambassador interacts with various members of department and hospital leadership to share trends related to patient and visitor feedback as well as make recommendations on how to improve the patient and family experience.

Essential Functions

1. Serve as liaison and advocate between patients, family members, and the medical and administrative teams.
2. Interacts with patients/families to facilitate their engagement in the care provided during the hospital stay.
3. Actively listen to concerns and mediate issues to ensure a position experience, escalating to department leadership when necessary.
4. Recommends and/or deploys actions directed at service recovery for dissatisfied patients and families as needed.
5. Participate and assist in the development and implementation of new initiatives to improve/increase overall patient and family satisfaction.
6. Participates in multidisciplinary committees and brings the voice of the patient and family into the organizations ongoing improvement efforts.
7. Interacts with various members of department and hospital leadership to share trends related to patient and visitor feedback as well as make recommendations on how to improve the patient and family experience.
8. Responsible for welcoming and directing patients and visitors, issuing patient visitor passes, providing information to patients and visitors pertaining to hospital guidelines and answering the phone.

Qualifications

• High School Required
• 1-3 years Customer Service Experience in a hospital setting
• Preferred Bilingual Spanish preferred (Medium proficiency)
• Excellent interpersonal skills (Medium proficiency)
• Excellent Communication skills (High proficiency)

Montefiore Nyack Hospital is an equal employment opportunity employer.

Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Montefiore Nyack Hospital could be your perfect match.

As part of the Montefiore Health System, we offer the quality of a premier academic medical center and the caring of a community hospital.

We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment.

Team members benefit from:

Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more Outstanding professional staff The clinical excellence of the Montefi Ore Health System Opportunities for growth through training and continuing education Equal Opportunity Employment Zero tolerance policy for discrimination, harassment and abuse Fair employment practices, including equal treatment in hiring, promotion and compensation WE CARE code of conduct for all team members ust 35 miles from New York City, Rockland County offers friendly communities, natural beauty, outdoor pursuits, convenient shopping and easy access to New York City.

While Rockland County has plenty to offer, both the mountains and the beach are within a few hours’ drive.

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