Patient Experience Ambassador

PREMIER PAIN SOLUTIONS PLLC; Asheville (NC); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Premier Pain Solutions PLLC is seeking a Medical Receptionist to be the first point of contact for patients, delivering a warm, welcoming experience and supporting a busy clinical team. The role involves handling administrative tasks, ensuring smooth patient flow, and providing excellent customer service throughout visits.

You will work with our medical team to verify insurance, schedule appointments, manage records, and support revenue-cycle processes, in a fast-paced pain management clinic

Qualifications

• Knowledge of procedure authorization and its impact on revenue cycle.
• Excellent computer skills including Excel, Word, and Internet use.
• Detail oriented with strong organizational skills.
• Excellent customer service and clear communication.
• Ability to multitask in a high-volume, time-sensitive environment.

Responsibilities

• Greet patients professionally and provide exceptional customer service
• Manage patient schedules and optimize provider availability
• Verify insurance eligibility and process payments with accuracy
• Maintain accurate records and inventory
• Anticipate patient needs and provide reassurance
• Collaborate with our medical team to ensure efficient patient care

Skills

Procedure authorization knowledge

Excel

Word

Internet

Detail oriented

Customer service

Multitasking

Education

High School Diploma or GED

Job description

Description

Are you a compassionate and organized individual looking to make a difference in the lives of others? Do you thrive in a fast-paced environment and enjoy interacting with people? We're seeking a talented Medical Receptionist to join our team at Premier Pain Solutions, a leading pain management clinic dedicated to providing comprehensive and patient-centered care.

About Us

At Premier Pain Solutions, we're passionate about helping patients achieve optimal health and wellness. Our team of expert interventional pain management professionals works together to provide personalized care and innovative solutions for acute and chronic pain. As a key member of our team, you'll play a vital role in delivering exceptional patient experiences and representing our practice within the community.

Job Summary

As a Medical Receptionist, you'll be the first point of contact for our patients, providing a warm and welcoming experience from the moment they walk in the door. You'll work closely with our medical team to manage administrative tasks, ensure seamless patient flow, and provide top-notch customer service.

Responsibilities

• Greet patients professionally and provide exceptional customer service
• Manage patient schedules and optimize provider availability
• Verify insurance eligibility and process payments with accuracy
• Maintain accurate records and inventory
• Anticipate patient needs and provide reassurance
• Collaborate with our medical team to ensure efficient patient care

Why Join Us?

• Opportunity to work with a leading pain management clinic
• Collaborative and supportive team environment
• Professional growth and development opportunities
• Competitive compensation and benefits package

Requirements

• Knowledge of procedure authorization and its direct impact on the practice’s revenue cycle
• Excellent computer skills including Excel, Word, and Internet use
• Detail oriented with above average organizational skills
• Excellent customer service skills; communicates clearly and effectively
• Ability to multitask and remain focused while managing a high-volume, time-sensitive workload

Education And Experience

• High School Diploma or GED
• 1 years’ experience in a medical related field