Home Health Liaison & Patient Experience Specialist

Hackensack Meridian Health; Little Falls (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401(k) match

Paid time off

Job summary

Hackensack Meridian Health at Home is seeking a customer-focused professional to represent the organization, gather patient information, and educate families about available services. You will deliver DME, coordinate with Central Intake, and liaise with hospital staff to ensure seamless patient care.

Ideal candidates have at least 1 year of customer service experience, strong Microsoft Office skills, and a commitment to exceptional patient service.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one (1) year of customer service experience.
• Proficient in Microsoft Office Suite.
• Strong Customer Service Skills.

Responsibilities

• Gather specific patient information from charts and computer systems and forward to Central Intake for data entry.
• Provide information, answer questions, and educate patients about the organization and its products.
• Develop relationships with case managers, social workers, physicians and staff to ensure seamless services.
• Act as liaison between patient and organization, welcoming and explaining product lines to patients and families.

Skills

Customer service

Microsoft Office

Education

High school diploma or GED

Job description

Hackensack Meridian Health at Home is seeking a customer-focused professional to represent the organization, gather patient information, and educate families about available services. You will deliver DME, coordinate with Central Intake, and liaise with hospital staff to ensure seamless patient care.

Ideal candidates have at least 1 year of customer service experience, strong Microsoft Office skills, and a commitment to exceptional patient service.