Patient Experience Advocate & Liaison

Coast Plaza Doctors Hospital; Norwalk (CA); On-site; USD 37,000 - 55,000; Full time

Job summary

Coast Plaza Doctors Hospital is seeking a Patient Relations Coordinator in Norwalk, CA. The role focuses on advocating for patients, addressing concerns promptly, and facilitating clear communication between patients, families, and care teams.

The position requires at least one year in a healthcare or customer-facing setting, familiarity with HIPAA, and strong organizational skills to support a patient-centered experience.

Qualifications

• Minimum of one year experience in a healthcare setting, customer service, or patient-facing role.
• Familiarity with healthcare laws (HIPAA), medical terminology, insurance/billing, and EMR/EHR systems preferred.
• Strong organizational skills and ability to follow verbal instructions, with PC skills.

Responsibilities

• Acts as an advocate for patients and families, ensuring their voices are heard and concerns are addressed timely.
• Receive, document, and investigate patient and family complaints or concerns.
• Work with hospital departments to resolve issues and follow up with patients.
• Serve as a communication bridge between patients, families, and healthcare providers.
• Provide clear, accurate information regarding care and hospital services.
• Support initiatives to improve patient satisfaction scores and participate in surveys.

Skills

Customer service

Communication skills

HIPAA knowledge

EMR/EHR familiarity

Tools

EMR/EHR systems

Job description

Coast Plaza Doctors Hospital is seeking a Patient Relations Coordinator in Norwalk, CA. The role focuses on advocating for patients, addressing concerns promptly, and facilitating clear communication between patients, families, and care teams.

The position requires at least one year in a healthcare or customer-facing setting, familiarity with HIPAA, and strong organizational skills to support a patient-centered experience.