Patient Experience Advocate & Language Access

JPS Health Network; Fort Worth (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

JPS Health Network is seeking a Patient Experience Specialist II to serve as the primary liaison between patients, families, visitors and clinical staff. The role focuses on addressing concerns, improving patient experience, and providing language access services to LEP patients, with collaboration across departments.

Ideal candidates have HS diploma and interpreter training, along with experience in healthcare settings.

Qualifications

• High School Diploma, GED or equivalent.
• 2-4.99 years of relevant experience.
• Must pass language assessment proctored by an approved third party vendor, if acting as an interpreter.
• Recognized 40-hour medical interpreter training within 90 days of start date, if acting as an interpreter.
• Bachelor’s Degree Psychology, Sociology or related field of study (preferred).

Responsibilities

• Listens to patients’ and families’ feedback about level of care and/or facility conditions; communicate concerns and facilitate resolution.
• Provides immediate assistance or strategies for difficult patient/family/visitor issues.
• Monitors patient satisfaction and supports interventions to meet needs.
• Communicates policies, rights and responsibilities; coaches staff on communication and cultural perspectives.
• Interacts with diverse populations with empathy; promotes patient-centered care.

Skills

Patient interaction

Communication

Language access

Problem solving

Education

High School Diploma

Job description

JPS Health Network is seeking a Patient Experience Specialist II to serve as the primary liaison between patients, families, visitors and clinical staff. The role focuses on addressing concerns, improving patient experience, and providing language access services to LEP patients, with collaboration across departments.

Ideal candidates have HS diploma and interpreter training, along with experience in healthcare settings.