Patient Experience Advocate & LEP Support

Keck Medicine of USC; Arcadia (CA); On-site; USD 63,000 - 98,000; Full time

Job summary

Keck Medicine of USC in Arcadia is seeking a Patient Advocate to work with the clinical care team, focusing on clear communication and cultural sensitivity to improve patient experiences.

The role involves identifying LEP patients, conducting rounds, advocating for patients, assisting with translation, and guiding families through care options while partnering with leadership to develop patient-centered policies and education materials.

Qualifications

• High School diploma or equivalent.
• 3–5 years of experience in a healthcare or hospital setting.
• Ability to communicate in writing in both languages.

Responsibilities

• Act as liaison between family and care team to improve communication.
• Identify LEP patients and conduct rounds.
• Advocate for patients and escalate gaps to the care team.
• Assist with translation for LEP education programs and patient materials.
• Process patient complaints from intake and educate staff on the process.

Skills

Bilingual English/Chinese/Spanish

Customer service

Interpersonal skills

Written communication

Education

High School Diploma

Job description

Keck Medicine of USC in Arcadia is seeking a Patient Advocate to work with the clinical care team, focusing on clear communication and cultural sensitivity to improve patient experiences.

The role involves identifying LEP patients, conducting rounds, advocating for patients, assisting with translation, and guiding families through care options while partnering with leadership to develop patient-centered policies and education materials.