Patient Experience Advocate II

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Educational assistance

Job summary

Atrium Health Wake Forest Baptist seeks a Patient Relations Specialist to identify and resolve patient and family concerns, document issues for quality analysis, and coordinate with hospital departments. The role emphasizes confidentiality, empathy, and professionalism within a fast-paced environment.

The position requires a Bachelor's degree in a related field and typically 3+ years in hospital patient relations, with 40 hours per week, Monday–Friday, 8am–5pm, in Winston-Salem, NC.

Qualifications

• Bachelor's degree required; 3+ years hospital patient relations experience preferred.
• Knowledge of medical terminology and hospital service lines preferred.

Responsibilities

• Identifies concerns and provides follow-up to resolve patient/family issues.
• Documents concerns for analysis to improve quality of care.
• Investigates and resolves problems with hospital departments.
• Maintains patient confidentiality and professionalism in all contacts.
• Ensures courteous, prompt communication with patients, families, physicians and staff.
• Promotes a caring and compassionate environment.
• Assists in compiling monthly Patient Relations reports.
• Maintains knowledge through required trainings and education.
• Provides age-appropriate care per guidelines when interacting with families.
• Performs other duties including front desk coverage as needed.

Skills

Interpersonal skills

Problem solving

Verbal & written communication

Conflict resolution

Education

Bachelor's degree in sociology/psychology/communications

Job description

Atrium Health Wake Forest Baptist seeks a Patient Relations Specialist to identify and resolve patient and family concerns, document issues for quality analysis, and coordinate with hospital departments. The role emphasizes confidentiality, empathy, and professionalism within a fast-paced environment.

The position requires a Bachelor's degree in a related field and typically 3+ years in hospital patient relations, with 40 hours per week, Monday–Friday, 8am–5pm, in Winston-Salem, NC.