Patient Experience Advocate II

Memorial Hermann Health System; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Memorial Hermann Health System in Houston, TX is seeking a Patient Relations Representative to act as a liaison between patients, families and hospital staff, guiding them through the care journey with empathy and proactive problem solving.

You will interpret hospital policies, respond to concerns, investigate issues, and partner with clinical and support teams to ensure a safe, compassionate, and positive environment for every patient and visitor.

Qualifications

• Education: High School Diploma or GED; preferred Licenses/Certifications: (None)
• Experience / Knowledge / Skills: Three to five (3-5) years health care experience involving problem solving and high customer contact.

Responsibilities

• Serve as liaison between patients, families, the hospital staff, and physicians in the resolution of patient concerns.
• Interprets and explains to patients and families, policies and procedures that affect care and treatment.
• Investigates and actively seeks resolution to difficult problems and concerns identified by patients/families.
• Ensures safe care to patients, staffs and visitors; adheres to Memorial Hermann policies, procedures, and standards within budgetary specifications.

Skills

Customer service

Patient advocacy

Conflict resolution

De-escalation

Communication

Active listening

Problem-solving

Relationship building

Teamwork

Professionalism

Time management

Adaptability

Education

High School Diploma or GED

Job description

Memorial Hermann Health System in Houston, TX is seeking a Patient Relations Representative to act as a liaison between patients, families and hospital staff, guiding them through the care journey with empathy and proactive problem solving.

You will interpret hospital policies, respond to concerns, investigate issues, and partner with clinical and support teams to ensure a safe, compassionate, and positive environment for every patient and visitor.