Patient Experience Advocate – Emergency Department

Bayfrontstpete; Saint Petersburg (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Bayfront Hospital in Saint Petersburg, FL seeks a Customer Service Specialist to enhance patient experience in the Emergency Department. You will partner with ED leaders, nurses, and providers to listen for concerns, elevate issues in real time, and support compassionate communication with patients and families.

The role focuses on proactive rounds, relationship building, and ensuring concerns are followed through to resolution, helping create an environment where patients and staff feel heard

Qualifications

• Associates degree or equivalent in Customer Service field.
• Two years of experience in a customer service setting.
• Strong interpersonal, customer service and communication skills.

Responsibilities

• Handle service issues from guests professionally with diplomacy and care for patient needs.
• Document all guest requests and issues while protecting patient confidentiality.
• Act as frontline liaison between hospital and patients to investigate and resolve concerns.

Skills

Customer service

Interpersonal skills

Communication

Education

Associates degree

Bachelor degree may substitute for 2 years experience

Tools

Word

Excel

Access

Job description

Bayfront Hospital in Saint Petersburg, FL seeks a Customer Service Specialist to enhance patient experience in the Emergency Department. You will partner with ED leaders, nurses, and providers to listen for concerns, elevate issues in real time, and support compassionate communication with patients and families.

The role focuses on proactive rounds, relationship building, and ensuring concerns are followed through to resolution, helping create an environment where patients and staff feel heard