Emergency Dept Patient Experience Advocate

Orlando Health, Inc.; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Orlando Health, Inc. seeks a Customer Service Specialist for our Emergency Department at Bayfront Hospital, Saint Petersburg, FL. You will engage with patients and families, round to identify needs, and partner with ED leaders and clinicians to ensure a compassionate, seamless experience.

Ideal candidates have strong interpersonal skills, 2+ years in customer service, and an Associates degree (or equivalent). A Bachelor's in health/business can substitute for experience.

Qualifications

• Associates degree or equivalent in Customer Service.
• Minimum 2 years of experience in a customer service setting.
• Bachelor's degree in Health Services Administration, Business Administration, or related field may substitute for 2 years of experience.

Responsibilities

• Handle service issues with professionalism and strong interpersonal skills.
• Document guest requests while respecting confidentiality.
• Serve as front-line liaison between hospital and patients to resolve concerns.
• Analyze patient satisfaction and report trends.
• Collaborate across departments to improve patient experience.

Skills

Interpersonal skills

Customer service

Communication

Education

Associates degree or equivalent in Customer Service

Job description

Orlando Health, Inc. seeks a Customer Service Specialist for our Emergency Department at Bayfront Hospital, Saint Petersburg, FL. You will engage with patients and families, round to identify needs, and partner with ED leaders and clinicians to ensure a compassionate, seamless experience.

Ideal candidates have strong interpersonal skills, 2+ years in customer service, and an Associates degree (or equivalent). A Bachelor's in health/business can substitute for experience.