Patient Experience & Advocacy Manager — Elevate Care

University of Vermont Medical Center; Burlington (VT); On-site; USD 85,000 - 110,000; Full time

Job summary

University of Vermont Medical Center is seeking a Manager of Patient Experience & Advocacy to lead a unified patient experience vision across the organization. The role focuses on dignity, comfort, safety, and access, ensuring patients feel informed and valued throughout care.

Responsibilities include managing patient-facing entry points, volunteer services, and advocacy resources, with collaboration across teams to strengthen service behaviors and patient-centered care.

Qualifications

• Bachelor's degree related to health care preferred or equivalent experience.
• At least two years of experience with patients, families, or volunteers in a clinical setting.
• Supervisory experience in health care or service industries preferred; customer service experience is helpful.

Responsibilities

• Oversee planning, staffing, and day-to-day operations of patient-facing entry points.
• Coordinate visitor access, screening processes, and front desk support.
• Oversee Volunteer Services and align volunteers with patient experience goals.
• Supervise Lead Patient and Family Advocate with administrative oversight and performance management.
• Collaborate with leaders to design human experience, education, and coaching initiatives.

Skills

Leadership

Customer service

Communication

Education

Bachelor's degree in health care or related field

Job description

University of Vermont Medical Center is seeking a Manager of Patient Experience & Advocacy to lead a unified patient experience vision across the organization. The role focuses on dignity, comfort, safety, and access, ensuring patients feel informed and valued throughout care.

Responsibilities include managing patient-facing entry points, volunteer services, and advocacy resources, with collaboration across teams to strengthen service behaviors and patient-centered care.