Patient Experience Advocate & Liaison

Universal Health Services; Sacramento (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Sierra Vista Hospital seeks a Patient Advocate to support compassionate, patient-centered care in a behavioral health environment. The role investigates and documents patient complaints, reporting to leadership and staff through established structures, and participates in customer-service initiatives.

The incumbent develops and implements patient-relations efforts aligned with the facility’s goals, serving as a liaison to ensure concerns are addressed promptly and accurately.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• At least 1 year of experience in a healthcare setting, preferably behavioral health.
• Verbal de-escalation certification required (CPI or equivalent).
• Knowledge of CMS and TJC requirements for managing complaints and grievances.

Responsibilities

• Facilitate service-excellence and customer-service programs.
• Support patient-relations initiatives for a positive patient experience.
• Serve as liaison between patients, families and hospital departments to address concerns.
• Maintain thorough documentation and reporting of complaints, grievances, and resolutions.

Skills

Customer service

De-escalation

Communication

Education

High school diploma or equivalent

Bachelor’s degree preferred in related discipline

Job description

Sierra Vista Hospital seeks a Patient Advocate to support compassionate, patient-centered care in a behavioral health environment. The role investigates and documents patient complaints, reporting to leadership and staff through established structures, and participates in customer-service initiatives.

The incumbent develops and implements patient-relations efforts aligned with the facility’s goals, serving as a liaison to ensure concerns are addressed promptly and accurately.