Patient Experience Advocate | Elevate Care & Satisfaction

Universal Health Services, Inc.; Summit (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career development opportunities

HealthStream online learning catalogue

Competitive Compensation

401(K) with company match

Job summary

A leading healthcare provider in Summit, NJ is looking for a Patient Experience Liaison to investigate and resolve patient complaints, ensuring a positive hospital experience. This role requires a Bachelor's degree and 1-3 years of related work experience. The ideal candidate should possess strong communication skills and collaborate effectively with various hospital departments. Benefits include competitive compensation, generous paid time off, and 401(K) with company match.

Qualifications

• 1-3 years of related work experience in healthcare or customer service.

Responsibilities

• Investigate and resolve patient complaints and concerns.
• Collaborate with healthcare team members for effective treatment.
• Educate healthcare professionals on humanizing patient experiences.

Skills

Communication

Complaint resolution

Team collaboration

Education

Bachelor's Degree

Job description

A leading healthcare provider in Summit, NJ is looking for a Patient Experience Liaison to investigate and resolve patient complaints, ensuring a positive hospital experience. This role requires a Bachelor's degree and 1-3 years of related work experience. The ideal candidate should possess strong communication skills and collaborate effectively with various hospital departments. Benefits include competitive compensation, generous paid time off, and 401(K) with company match.