Patient Experience Advocate (Compliance & Risk) – Hybrid

Covenant-Management-Systems,-L.p.; Austin (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Austin Regional Clinic is seeking an Administrative Support professional to assist the Compliance & Risk Team in resolving patient complaints and maintaining confidentiality. The role focuses on collecting, reviewing and documenting feedback, and acting as a liaison between patients and leadership.

Responsibilities include maintaining reporting systems, following policies including HIPAA, OSHA, and Code of Conduct, and ensuring timely documentation while staying calm under pressure in a hybrid

Qualifications

• High school diploma or GED required.
• 2+ years in healthcare setting preferred.
• Experience with EPIC is a plus.

Responsibilities

• Collect, review, document and monitor patient feedback.
• Collaborate with providers and leaders to resolve grievances.
• Serve as primary communicator between patient and leadership.
• Maintain reporting systems for Compliance & Risk.
• Adhere to policies including HIPAA, OSHA and Code of Conduct.

Skills

Engage others

Computer skills

Verbal and written communication

Prioritization

Emotional regulation

Education

High school diploma or GED

Tools

EPIC

Job description

Austin Regional Clinic is seeking an Administrative Support professional to assist the Compliance & Risk Team in resolving patient complaints and maintaining confidentiality. The role focuses on collecting, reviewing and documenting feedback, and acting as a liaison between patients and leadership.

Responsibilities include maintaining reporting systems, following policies including HIPAA, OSHA, and Code of Conduct, and ensuring timely documentation while staying calm under pressure in a hybrid