Patient Experience Advocate | Care & Service Improvement

Stormont Vail Health; Topeka (KS); On-site; USD 50,000 - 75,000; Full time

Job summary

Stormont Vail Health in Topeka, KS seeks an Experience Coordinator – Patient Experience to lead proactive service improvement across departments. You will manage patient communications, track grievances, and coordinate responses to ensure exceptional patient experiences.

The role requires a Bachelor's in a health-related field and at least 3 years in healthcare or customer service, with strong written communication and relationship-centered skills.

Qualifications

• Bachelor's degree in a health-related field is required.
• At least 3 years of healthcare or customer service experience.
• Strong written communication and relationship-centered care.

Responsibilities

• Collaborate with Stormont Vail departments to enhance the patient experience.
• Receive, track, and deliver patient communication into the grievance system.
• Work with frontline staff to design and implement experience improvements.
• Participate in experience rounding to identify issues.
• Assist department directors in resolving concerns within designated timeframe.
• Be knowledgeable of Advance Directives and Patient Bill of Rights and related regulations.
• Refer to appropriate department for HIPAA violations or liability concerns.
• Oversee the patient voting process.
• Maintain notary certification.

Skills

Written communication

Relationship-centered care

Interpersonal skills

Listening

Speaking

Rapport building

Empathy

Conflict resolution

Negotiation

Complaint management

Facilitation

Problem solving

Crisis intervention

Education

Bachelor's degree health related field

Job description

Stormont Vail Health in Topeka, KS seeks an Experience Coordinator – Patient Experience to lead proactive service improvement across departments. You will manage patient communications, track grievances, and coordinate responses to ensure exceptional patient experiences.

The role requires a Bachelor's in a health-related field and at least 3 years in healthcare or customer service, with strong written communication and relationship-centered skills.