Patient Experience Advocate — Cannabis Retail

Ayr Wellness; Spring Hill (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading cannabis operator in Florida is seeking a Patient Advocate responsible for providing exceptional customer experiences. You'll explain product benefits, resolve inquiries, and assist in store operations. Ideal candidates have a high school diploma and 1-3 years in cannabis retail or customer service. Strong relationship-building skills and a customer-focused mindset are essential. This role offers a chance to make a significant impact in a rapidly growing industry.

Qualifications

• 1-3 years of experience in a cannabis retail setting preferred.
• Prior customer service experience in hospitality, pharmacy, or retail.

Responsibilities

• Provide personalized customer experiences by explaining cannabis product benefits.
• Resolve customer questions or concerns quickly.
• Coordinate and fulfill customer orders using the POS and inventory systems.
• Meet daily sales metrics with tailored product suggestions.

Skills

Customer Obsessed

Relationship Building

Results Oriented

Education

High school diploma/GED required

Job description

A leading cannabis operator in Florida is seeking a Patient Advocate responsible for providing exceptional customer experiences. You'll explain product benefits, resolve inquiries, and assist in store operations. Ideal candidates have a high school diploma and 1-3 years in cannabis retail or customer service. Strong relationship-building skills and a customer-focused mindset are essential. This role offers a chance to make a significant impact in a rapidly growing industry.