Cannabis Patient Experience Advocate

Ayr Wellness; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A prominent cannabis company located in Orlando, Florida is seeking a Patient Advocate to provide an extraordinary experience to customers. The ideal candidate will guide customers through product benefits, handle inquiries, and maintain a welcoming environment. Requirements include a high school diploma/GED and preferably 1-3 years’ experience in a cannabis retail setting or customer service. Strong interpersonal skills are essential for building trust and rapport, enhancing customer satisfaction, and contributing to a positive workplace culture.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.

Responsibilities

• Provides knowledge, expertise, and personalized experience to each customer.
• Ensures customer questions or concerns are resolved quickly and completely.
• Accountable for accurately receiving, coordinating, and fulfilling customer orders.

Skills

Customer Obsessed

Relationship Building

Results Oriented

Education

High school diploma/GED

Tools

Point of Sale (POS)

Job description

A prominent cannabis company located in Orlando, Florida is seeking a Patient Advocate to provide an extraordinary experience to customers. The ideal candidate will guide customers through product benefits, handle inquiries, and maintain a welcoming environment. Requirements include a high school diploma/GED and preferably 1-3 years’ experience in a cannabis retail setting or customer service. Strong interpersonal skills are essential for building trust and rapport, enhancing customer satisfaction, and contributing to a positive workplace culture.