Patient Experience Liaison

Hackensack Meridian Health Inc.; Neptune Township (NJ); On-site; USD 21,000 - 29,000; Full time

Job summary

Hackensack Meridian Health in New Jersey seeks a friendly Greeter to welcome patients and assist with information about policies and services. You will be the first point of contact, helping patients navigate the hospital experience with professionalism and empathy.

Responsibilities include interpreting policies, guiding visitors, and supporting staff to ensure a smooth patient journey. Prioritize great service and clear communication in a fast-paced setting.

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills including Microsoft Office and Google Suite.

Responsibilities

• The Greeter serves as liaison between patients and hospital staff.
• Assists patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns.
• Assists managers in gaining awareness of patients' perceptions of the hospital experience.

Skills

Excellent written and verbal comms

Tools

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health in New Jersey seeks a friendly Greeter to welcome patients and assist with information about policies and services. You will be the first point of contact, helping patients navigate the hospital experience with professionalism and empathy.

Responsibilities include interpreting policies, guiding visitors, and supporting staff to ensure a smooth patient journey. Prioritize great service and clear communication in a fast-paced setting.