Patient Experience Advocate

Ohio State University; Seattle (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

Ohio State University Wexner Medical Center is seeking a Patient Representative to assist families and visitors with information, visitation, comfort, and emotional support in the East Hospital waiting areas. You will work with volunteers and hospital services to ensure smooth information flow and responsive care.

The role emphasizes empathetic communication, proactive service interventions, and coordination of patient/family needs, with adherence to service standards and collaborative

Qualifications

• Experience equivalent to 1 year of full-time employment in a clinical or critical care area.
• Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
• Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills.

Responsibilities

• Provide family support, education, mediation/issue resolution, project support, and patient information in waiting areas/units.
• Promote customer service behaviors and Service Plus skills.
• Respond to family and visitor concerns with empathetic communication and timely service recovery.

Skills

Customer service

Interpersonal skills

Conflict resolution

Problem solving

Writing and verbal communication

Collaboration across organization

Education

Bachelor's degree (healthcare related)

Job description

Ohio State University Wexner Medical Center is seeking a Patient Representative to assist families and visitors with information, visitation, comfort, and emotional support in the East Hospital waiting areas. You will work with volunteers and hospital services to ensure smooth information flow and responsive care.

The role emphasizes empathetic communication, proactive service interventions, and coordination of patient/family needs, with adherence to service standards and collaborative