Patient Relations & Support Specialist

The Ohio State University Wexner Medical Center; Columbus (OH); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

The Ohio State University Wexner Medical Center is seeking a Patient Representative to assist families and visitors with information, visit planning, and emotional support in a busy clinical environment.

Through collaboration with volunteers and OSUWMC services, the role promotes customer service behaviors and Service Plus skills, ensuring compassionate communication, problem solving, and timely responses to concerns and questions.

Qualifications

• Experience equivalent to 1 year of full-time employment in a clinical or critical care area.
• Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
• Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills.

Responsabilités

• Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUWMC services, the Patient Representative ensures family and visitor needs for information, visitation, physical comfort, and emotional and spiritual support.
• Responds to family and visitor concerns through empathetic verbal communication skills.
• Provides proactive customer service interventions by anticipating the needs and feelings of families and visitors.

Connaissances

Customer service

Interpersonal skills

Conflict resolution

Problem solving

Verbal communication

Written communication

Formation

Bachelor's degree preferred

Description du poste

The Ohio State University Wexner Medical Center is seeking a Patient Representative to assist families and visitors with information, visit planning, and emotional support in a busy clinical environment.

Through collaboration with volunteers and OSUWMC services, the role promotes customer service behaviors and Service Plus skills, ensuring compassionate communication, problem solving, and timely responses to concerns and questions.