Patient Experience Liaison (Days)

Ohio State University; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Ohio State University Medical Center is seeking a Patient Representative for day shifts to assist families and visitors. The role emphasizes information provision, emotional support, and proactive communication to maintain high patient/family satisfaction.

The position requires strong customer service, diplomacy, and coordination across departments, with a schedule of 10:00 AM–6:30 PM, Monday to Friday, at James Cancer Hospital.

Qualifications

• HS diploma or GED required.
• Bachelor's degree preferred or equivalent experience.
• 1 year of full-time work in a clinical or critical care area with strong customer service and communication skills.

Responsibilities

• Provide information, visitation, and emotional support to families and visitors.
• Collaborate with OSUMC services and volunteers to coordinate care and updates.
• Support patient/family satisfaction and service recovery through proactive communication.

Skills

Customer service

Interpersonal skills

Conflict resolution

Problem solving

Verbal communication

Written communication

Education

HS diploma or GED

Bachelor's degree

Job description

Ohio State University Medical Center is seeking a Patient Representative for day shifts to assist families and visitors. The role emphasizes information provision, emotional support, and proactive communication to maintain high patient/family satisfaction.

The position requires strong customer service, diplomacy, and coordination across departments, with a schedule of 10:00 AM–6:30 PM, Monday to Friday, at James Cancer Hospital.