Patient Experience Advocate

Premier Health; MIDDLETOWN (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Premier Health in Middletown, OH seeks a Patient Relations Representative to serve as a liaison among patients, families, staff and providers. You will actively listen to identify issues, document complaints, and report findings to leadership for service recovery.

The role emphasizes customer service, confidentiality, and regulatory compliance with CMS, TJC and ODH as part of daily duties.

Qualifications

• Bachelor's degree required along with strong customer service experience.
• Ability to communicate clearly, both verbally and in writing.
• Familiarity with medical terminology and privacy regulations.

Responsibilities

• Act as liaison between patients, families, hospital staff and providers.
• Document complaints and report findings to leadership for action.
• Provide problem solving and patient advocacy to support service recovery.
• Maintain confidentiality and uphold CMS/HIPAA compliance during interactions.

Skills

Customer service

Verbal communication

Written communication

Conflict resolution

Relationship building

Education

Bachelor's Degree

Tools

Medical records software

Computer skills

HIPAA knowledge

Job description

Premier Health in Middletown, OH seeks a Patient Relations Representative to serve as a liaison among patients, families, staff and providers. You will actively listen to identify issues, document complaints, and report findings to leadership for service recovery.

The role emphasizes customer service, confidentiality, and regulatory compliance with CMS, TJC and ODH as part of daily duties.