Patient Experience Advocate

Csofne; Londonderry (NH); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

Paid Time Off

Paid Federal Holidays

Job summary

Csofne in Londonderry, NH, is seeking a Patient Service Representative to oversee front desk operations and provide exceptional customer service. Responsibilities include managing appointments, assisting patients with inquiries, and maintaining accurate records. The ideal candidate will have customer service experience, strong communication skills, and proficiency in EHR systems. This full-time position offers a competitive hourly wage and benefits, including medical, dental, and vision coverage, along with retirement options and paid time off.

Qualifications

• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting.
• Familiarity with medical terminology and procedures.
• Empathetic and patient-focused approach.

Responsibilities

• Oversee front desk operations of the cardiology practice.
• Manage the appointment calendar using scheduling software.
• Coordinate appointments for new and returning patients.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Attention to detail

Ability to multitask

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Csofne in Londonderry, NH, is seeking a Patient Service Representative to oversee front desk operations and provide exceptional customer service. Responsibilities include managing appointments, assisting patients with inquiries, and maintaining accurate records. The ideal candidate will have customer service experience, strong communication skills, and proficiency in EHR systems. This full-time position offers a competitive hourly wage and benefits, including medical, dental, and vision coverage, along with retirement options and paid time off.