Patient Experience Advocate

Veterans Health Administration; Indianapolis (IN); On-site; USD 60,000 - 95,000; Full time

Job summary

The Veterans Health Administration is seeking a Patient Representative/Advocate to ensure patient concerns are heard and addressed, improving the overall experience and quality of care across the organization.

The role collaborates with facility staff to develop and implement initiatives that boost patient satisfaction, requires documented time-in-grade for federal service, and emphasizes customer service, problem resolution, policy communication, and accurate record-keeping.

Qualifications

• Customer service experience assisting patients and staff.
• Ability to resolve problems or complaints and explain policies.
• Experience keeping records and preparing reports.
• Ability to collaborate with facility staff to improve patient experience.

Responsibilities

• Ensure patient concerns are heard and addressed to improve care quality.
• Collaborate with staff to develop initiatives enhancing patient experience.
• Identify problem areas and suggest solutions and alternatives.
• Explain policies and procedures to patients and staff.
• Maintain accurate records and prepare written correspondence.

Skills

Customer service

Problem solving

Policy explanation

Record keeping

Report writing

Collaboration

Education

Two years of graduate education or master's degree

Ph.D. or JD (related field)

Job description

The Veterans Health Administration is seeking a Patient Representative/Advocate to ensure patient concerns are heard and addressed, improving the overall experience and quality of care across the organization.

The role collaborates with facility staff to develop and implement initiatives that boost patient satisfaction, requires documented time-in-grade for federal service, and emphasizes customer service, problem resolution, policy communication, and accurate record-keeping.