Patient Experience Advocate

Broward Health; Fort Lauderdale (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Broward Health seeks a patient services liaison at Broward Health Medical Center in Fort Lauderdale, FL. The role focuses on identifying and resolving patient problems, explaining hospital policies, and documenting complaints to improve overall patient satisfaction.

The position involves serving as a bridge between patients and administration, ensuring concerns are addressed and recorded for service improvements. A strong emphasis on patient-centered care and communication is essential.

Qualifications

• Associate degree required.
• Minimum one year of experience in a customer-service or hospital setting.
• Knowledge of hospital policies and patient complaint handling.

Responsibilities

• Identify and resolve patient problems and complaints by explaining hospital policies.
• Investigate and document patient complaints.
• Serve as liaison between administration and patients to improve satisfaction with hospital services.

Education

Associate

Job description

Broward Health seeks a patient services liaison at Broward Health Medical Center in Fort Lauderdale, FL. The role focuses on identifying and resolving patient problems, explaining hospital policies, and documenting complaints to improve overall patient satisfaction.

The position involves serving as a bridge between patients and administration, ensuring concerns are addressed and recorded for service improvements. A strong emphasis on patient-centered care and communication is essential.