Behavioral Health Patient Experience Expert

CAN Community Health; Fort Lauderdale (FL); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Competitive pay

Generous paid PTO and Sick time

Paid training and certification support

Health, dental, vision

Tuition Reimbursement Plan

Career growth opportunities

Job summary

A leading healthcare organization in Fort Lauderdale is seeking a Behavioral Health Patient Experience Expert. This role involves ensuring a welcoming atmosphere for patients, coordinating appointments, and communicating effectively with healthcare providers. The ideal candidate should have at least 2 years of administrative experience in a behavioral health setting and a high school diploma. Competitive pay between $24-$26 per hour based on experience, with full-time hours.

Qualifications

• 2+ years of administrative experience in a behavioral health setting.
• Ability to operate a motor vehicle with valid insurance and driver's license.

Responsibilities

• Serve as the first point of contact for patients.
• Schedule referrals and follow-up appointments.
• Monitor provider schedules to ensure efficiency and customer satisfaction.

Skills

Administrative skills

Communication

Customer service

Education

High school diploma or equivalent (GED)

Job description

Behavioral Health Patient Experience Expert

1 day ago Be among the first 25 applicants

CAN Community Health is now hiring a Behavioral Health Patient Experience Expert

Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.

We have received recognition for more than six (6) years NPT's Best Non‑Profit to Work for Award.

Why You’ll Love It Here

• Competitive pay
• Generous paid PTO and Sick time
• 11 Paid Company Holidays
• Paid training and certification support
• Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%.
• Tuition Reimbursement Plan
• Other voluntary plans are available to support you and your family
• Career growth opportunities in a supportive environment

What You’ll Do

Under the close supervision by the Director of Behavioral Health and Midland Specialty, the Behavioral Health Patient Experience Expert serves as the first point of contact for patients and visitors, ensuring a warm, welcoming, and professional environment. They will monitor CAN’s Behavioral Health Providers’ schedule to ensure productivity, efficiency, and customer satisfaction. The scheduler will also be responsible for scheduling referrals and follow‑up appointments for behavioral health therapists and psychiatrists.

• Provides behavioral health introduction and expectations.
• Ensures all behavioral health patients have completed new patient intake forms, new patient appointments and behavioral health follow‑ups are accurately and timely scheduled.
• Communicate with behavioral health leadership on day‑to‑day challenges or needs.
• Will review and track behavioral health patients and communicate data on productivity, client engagement, and policy adherence to the behavioral health leadership.
• Responsible for overseeing behavioral health provider schedules and ensuring providers are optimally scheduled.
• Answers phone calls and emails from patients assisting them with scheduling upcoming appointments and/or rescheduling appointments.
• Works collaboratively with all departments to ensure a positive patient experience.
• Make sure patients have transportation to appointment if patient has no transportation.
• Updates patient records to verify all patient demographic and contact information.
• Answers the telephone and connect callers to the appropriate offices, department, or individual staff.
• Greets patients and prospective patients and answers general behavioral health program questions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Schedule

Full-Time | Day Shift | Monday‑Thursday 8:00 am – 5:00 pm Friday 8:00 am – 12:00 pm

Requirements

• High school diploma or equivalent (GED)
• Minimum 2 years of administrative experience in the behavioral health setting.
• Must be able to operate a motor vehicle and have valid insurance and driver’s license.

Salary: $24‑$26 per hour based on experience

Must be able to pass a Level I and Level II Background check as required

https://info.flclearinghouse.com

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.