Patient Advocate & Clinical Quality Analyst

Universal Health Services; Oakland Park (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Universal Health Services' Fort Lauderdale Behavioral Health Center is seeking a Patient Advocate to support both in-patients and out-patients with concerns about customer service, patient rights and belongings. The Clinical Analyst functions include education, problem tracking, and contributing to quality improvement initiatives.

The role emphasizes leadership, teaching abilities, CPI/CPI-equivalent training, and strong communication skills to navigate diverse patient needs within a behavioral

Qualifications

• Bachelor's Degree preferred.
• CPI certification or equivalent required.
• CPR certification required or equivalent.
• Experience in a psychiatric health-care facility preferred.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Respond to concerns, problems, or grievances regarding customer service and patient rights.
• Provide continual education to facility staff and physicians; assist in workflow improvements.
• Assist in collections and inputting clinical outcomes for quality assurance and performance improvement.

Skills

Leadership

Teaching abilities

CPI training

CPR certification

Education

Bachelor's Degree preferred

CPI Certification or equivalent

CPR certification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Universal Health Services' Fort Lauderdale Behavioral Health Center is seeking a Patient Advocate to support both in-patients and out-patients with concerns about customer service, patient rights and belongings. The Clinical Analyst functions include education, problem tracking, and contributing to quality improvement initiatives.

The role emphasizes leadership, teaching abilities, CPI/CPI-equivalent training, and strong communication skills to navigate diverse patient needs within a behavioral