Patient Experience Advocate

Henry Ford Health; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Henry Ford Health is seeking a Care Experience Specialist in Michigan. You will be the first resource for patient, family, or consumer inquiries, investigating concerns and elevating issues when needed.

You will collaborate with multidisciplinary teams to minimize adverse experiences and protect patient safety while strengthening loyalty to the Henry Ford Health brand. The role requires a Bachelor's degree or 1–3 years' related experience in customer experience, with strong communication and

Qualifications

• Bachelor's degree or 1–3 years' equivalent experience in customer experience.
• Experience leading or facilitating multidisciplinary process improvement.
• Strong written and verbal communication and stakeholder management.

Responsibilities

• Identify, investigate, and mitigate point-of-care concerns.
• Collaborate with multidisciplinary teams to reduce adverse experience outcomes.
• Support patient loyalty and Henry Ford Health brand.

Skills

Excellent communication

Critical thinking

Interpersonal skills

Negotiation skills

Multitasking

Microsoft Office

Education

Bachelor's degree or equivalent

Job description

Henry Ford Health is seeking a Care Experience Specialist in Michigan. You will be the first resource for patient, family, or consumer inquiries, investigating concerns and elevating issues when needed.

You will collaborate with multidisciplinary teams to minimize adverse experiences and protect patient safety while strengthening loyalty to the Henry Ford Health brand. The role requires a Bachelor's degree or 1–3 years' related experience in customer experience, with strong communication and