Patient Experience Advocate

Parkland Community Health Plan; Dallas, Northern (TX, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Parkland Community Health Plan is seeking a Patient Relations Advisor to manage and resolve patient feedback from intake to closure. You will investigate complex concerns, prepare formal responses, and advise clinical partners on complaint handling while ensuring regulatory compliance.

The role emphasizes empathy, diplomacy, and data-driven improvements. Collaboration with hospital and clinics is essential to uphold Parkland’s patient-centered culture.

Qualifications

• Bachelor's degree in health care, business or related field or completed within 24 months of hire date.
• Two years of experience in patient relations/advocacy, quality, healthcare regulatory environment, or related field.
• CPXP designation preferred.

Responsibilities

• Owns complaints and grievances from inception to resolution with thorough investigations.
• Writes response letters in accordance with regulatory guidelines.
• Addresses patient feedback quickly and with organizational procedures.
• Advises staff on patient/visitor complaints requiring immediate attention.
• Maintains CMS compliance for management and closure of complaints and grievances.
• Monitors data to identify trends and recommends service or operational changes.

Skills

Communication skills

Written communication

Empathy

De-escalation

Conflict resolution

Data analysis

Crisis intervention

Team leadership

Education

Bachelor's degree in health care, business or related field

Master's degree in health care or related field

Job description

Parkland Community Health Plan is seeking a Patient Relations Advisor to manage and resolve patient feedback from intake to closure. You will investigate complex concerns, prepare formal responses, and advise clinical partners on complaint handling while ensuring regulatory compliance.

The role emphasizes empathy, diplomacy, and data-driven improvements. Collaboration with hospital and clinics is essential to uphold Parkland’s patient-centered culture.