Patient Experience & Administrative Liaison

Baptist; Collierville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Baptist in Collierville, TN seeks a Patient Relations Administrator to liaison with patients, families, guests and all hospital departments, handling reports, presentations and confidential materials with independence and accuracy.

Responsibilities include coordinating office management, addressing grievances, attending meetings, and supporting Service First programs to boost patient satisfaction. Strong English communication and 60 WPM typing are required.

Qualifications

• Associates or Baccalaureate Degree or equivalent experience.
• Excellent written and verbal English communication skills.
• 60 WPM typing speed and high proficiency with standard office applications.
• 4 years of secretarial experience with increasing responsibilities; patient/guest interactions preferred.

Responsibilities

• Develop and implement a comprehensive patient relations program across hospital departments; identify and resolve patient/guest concerns.
• Coordinate office management activities for designated administrators, organize documents, policies, calendars, and priorities.
• Report and resolve patient or guest concerns promptly with appropriate staff.
• Attend meetings, record minutes, distribute materials, and support attendees.
• Improve customer satisfaction by communicating with internal and external customers to identify opportunities.
• Participate in Service First initiatives to enhance service quality.
• Generate reports, spreadsheets, correspondence, and presentations using office software.
• Research and prepare confidential documents from multiple data sources for legal/administrative needs.
• Respond to inquiries and escalate issues as needed.
• Complete assigned goals in a timely manner.

Skills

Communication skills

Customer service

Office software proficiency

Typing 60 WPM

Education

Associates or Baccalaureate Degree

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Baptist in Collierville, TN seeks a Patient Relations Administrator to liaison with patients, families, guests and all hospital departments, handling reports, presentations and confidential materials with independence and accuracy.

Responsibilities include coordinating office management, addressing grievances, attending meetings, and supporting Service First programs to boost patient satisfaction. Strong English communication and 60 WPM typing are required.